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July 21, 2010 - Open Text Technical Alert 10652010 Open Text has identified a scenario where certain application processes performed by Open Text Fax Server, RightFax Edition or by the FaxUtil client will fail. This issue is logged as RF-4516. Systems Affected
Details Open Text Fax Server, RightFax Edition (formerly Captaris RightFax) 9.3 and 9.0 were designed to process document handle values in the hexadecimal range of 0x02000000 to 0x02FFFFFF (decimal range 33554432 through 50331647). Fax Server 9.0 and 9.3 store all of their data, including information on faxes, users, and dialing rules in a Microsoft SQL Server application database. With the introduction of the SQL database, the Documents.Handle value changed to an automatically incrementing Primary Key value with an Integer data type. The seed value was set to 0x02000000 (decimal 33554432) and the maximum value became 0x07FFFFFFF (decimal 2147483647). If the document handle value exceeds 0x02FFFFFF, some application processes performed by the Fax Server Module (faxserv.exe) or by the FaxUtil client (fuw32.exe) will fail. To determine the current handle value in the database, perform the following actions:
Impact Customers will only be affected if the Documents.Handle value exceeds 0x02FFFFFF. This is expected to occur in high-volume document processing environments. However, all environments may be affected. If you are affected, the following issues may occur:
Solution This issue is resolved in:
NOTE: Please Contact Us via phone or email Satori Solutions Technical Support if you feel your system may be affected and would like to obtain either of these patches. April 1 , 2010 - Open Text Fax Server, RightFax Edition 9.4 Feature Pack 1 Service Release 1 Available Open Text has released Service Release 1 (SR1) for Open Text Fax Server, RightFax Edition 9.4 FP1 by posting it on the Open Text Fax & Document Distribution (Captaris) "Patches" page of the Open Text Knowledge Center, along with the accompanying documentation: The SR1 update includes bug fixes and support for the latest Brooktrout® SDK from Dialogic®. Support for SDK 6.2.2 brings expanded interoperability with a wide range of IP Gateway and PBX vendors for the SR140 software T.38 Fax Over IP stack. March 1, 2010 - Open Text Delivers Complete T.38 FoIP Solution with the addition of Fax Gateway Open Text™ Corporation (NASDAQ: OTEX, TSX: OTC), a global leader in enterprise content management (ECM), today announced a complete range of fax gateways that give organizations of all sizes a single source for all their Fax over IP (FoIP) needs. The Open Text Fax Gateway is designed to simplify Fax over IP (FoIP) implementations by providing fax-specific interoperability and support for a wide range of network environments. The Fax Gateway serves as a cost-effective alternative to traditional fax boards and remote fax board servers, and is optimized to work with T.38 and the Open Text Fax Server, RightFax Edition. By coupling Fax Gateway with the Fax Server, Open Text offers a complete FoIP solution designed to reduce costs, maintain flexibility and interoperability. “We’re seeing more and more interest in Fax over IP in organizations of all sizes because it gives them a promising way to lower costs and consolidate resources,” said Matthew Brine, Vice President, Fax and Document Distribution, Open Text. “The combination of our Fax Gateways and market-leading Fax Server software makes it easier than ever to deploy a highly sophisticated FoIP solution that delivers considerable TCO savings and improves business processes.” Open Text will sell and support the Fax Gateway in the Rocky Mountain Region through Satori Solutions. Please click here to view more information and White Papers on the new gateways. February 4, 2010 - New Complimentary Fax Server Administrator Course Offered To help new Fax Server customers optimize their investment the Open Text Customer Enablement Team is now offering a complimentary Fax Server Administrator Web Based Training (WBT) course, which will provide a basic foundation of information required to properly administer and maintain the Open Text Fax Server. This four hour class will be offered monthly throughout 2010 and will complement the more in depth custom hands-on training and installation services offered by Satori Solutions. Please click here to view more details and register for any of these upcoming classes. February 3, 2010 - Open Text GlobalStar Program Provides Customers with Benefits & Invoice Credits Open Text recently announced their new GlobalStar Program, a customer loyalty program that allows Open Text to say "Thank You" to customers and give back to the ECM community. GlobalStar shows gratitude through an exchange of 'participation for points.' Participation in the program costs you nothing more than your time. In other words, the more a customer participates in the various GlobalStar activities, the more points and money a customer earns towards Open Text offerings. It is that simple and the rewards can be significant! By participating in this program through basic activities such as Press Releases, Customer References, Interviews, Case Studies and Speaking Engagements, you begin immediately earning credits and money towards any Open Text invoices, such as software licensing, training, consulting services & Open Text events like Content World. Please click here to view more details and to register for this program. January 27, 2010 - Satori Webinar Series - Tour of the Open Text Knowledge Center Please join us on for a short 30-Minute webinar and tour of the Open Text Knowledge Center. Since the Open Text acquisition of Captaris in October 2008, the company's support practices and policies have changed in a number of ways. Many of our customers are finding that their access to self help resources, such as Knowledgebase Articles, Major Version Upgrade Media and Software Maintenance Releases are now available only with a valid Support Contract and Authorized Account via Open Text's Secured Knowledge Center. The amount of products and information offered by Open Text can make finding the resources you're look for a daunting task, especially now that physical media is longer shipped for Product Upgrades and Maintenance Release application is controlled through online licensing. Wednesday, January 27th at 2:00 PM MST (No Need to Register In Advance) 1. https://www1.gotomeeting.com/join/609913576 2. Call in using your telephone: We'll show you how to efficiently find the software upgrades, patches and support information you need to more effectively manage and administer your Open Text Fax Server, RightFax Edition or Open Text Document Server, Alchemy Edition solution! January 14, 2010 - Open Text Fax Server, RightFax Edition 9.4 Feature Pack 1 Available This afternoon Open Text released Feature Pack 1 (FP1) for Open Text Fax Server, RightFax Edition 9.4 by posting it on the Open Text Fax & Document Distribution (Captaris) "Patches" page of the Open Text Knowledge Center, along with the accompanying documentation: January 6, 2010 - Open Text Fax Server, RightFax Edition 9.4 Feature Pack 1 Preview Open Text recently announced the upcoming availability of Feature Pack 1 (FP1) for Open Text Fax Server, RightFax Edition 9.4 . Some of the highlights of the Feature Pack include: Exchange 2010 Unified Messaging Integration - Fax Server utilizing SR140 FoIP will provide Inbound fax handling capabilities for Exchange 2010 UM Installations, using SIP Refer Call Transfer. This will replace the built-in Microsoft Exchange 2007 Fax functionality which has been discontinued with the release of Exchange 2010. This will also represent Open Text being the first and only Microsoft Global Gold Certified ISV Partner Fax Solution for Exchange 2010. Exchange 2010 Connector & Gateway - Traditional Fax Server Connector inbound & outbound fax support for Exchange / Outlook 2010. SOLO Activation & Licensing Lock Down - Feature Pack 1 will introduce tighter control of upgrades through online server activation & licensing using the Fax Server Product Licensing Utility (PLU). FP1 will only successfully install on servers that have been activated properly via the PLU. In addition, future releases and updates (FPs, SPs, SRs & Major Upgrades) will require PLU activation and validation. Customers without a valid Support & Maintenance Contract will be unable to upgrade or apply maintenance releases to their system. NOTE: In order to keep your systems up to date and functioning properly as environments change and Windows Security Patches / Fax Server Patches are released, it will be even more important moving forward that customers do not let their Support & Maintenance Contracts lapse or expire! 64-bit Server Support - Fax Server will be compatible with and supported on server platforms running Windows 2008 x64 & Windows 2008 R2 x64. Client Support - In addition to client compatibility with Windows XP and Windows Vista, Fax Server thick client applications will now be supported on both Windows 7 x86 & Windows 7 x64 platforms as well. 64-bit MOSS Server Support - The Open Text Fax Server Connector 2.0 for SharePoint Server 2007 will now support x64 MOSS server platforms. Brooktrout SR140 / SDK Update - Human Answered Fax (HAF) & Dual Tone Multi-Frequency (DTMF) Routing functionality for SR140 / FoIP will be introduced. This functionality was originally available with traditional fax boards, but not in T.38 FoIP environments. General Availability of the Feature Pack 1 is scheduled for January 14, 2010. It should be posted on the Open Text Fax & Document Distribution (Captaris) "Patches" page of the Open Text Knowledge Center, along with any accompanying documentation. December 3, 2009 - Upgrade-Now Promotion for Open Text Fax Server Available December 3, 2009 – May 15, 2010: Open Text Fax and Document Distribution Group is pleased to announce the limited time re-availability of the Upgrade-Now promotion. Upgrade-Now allows customers who have been off of support for more than 3 months to reinstate their support plan and upgrade to Open Text Fax Server, RightFax Edition, version 9.4, without paying for the time off of support. To take advantage of this promotion, customers must purchase a minimum of a 1-year Open Text Standard Support plan, and purchase the appropriate option of Upgrade-Now based on the type of Open Text Fax Server they are upgrading. In addition to the minimum of 1 year of Open Text Standard Support, customers may purchase additional years of Standard Support or 24 X 7 Extended support and still qualify for this promotion. Upgrade-Now is available only for Open Text Fax Server and is effective from December 3, 2009 - Document Server 8.3, Alchemy Edition Service Release 4 Now Available Open Text Fax and Document Distribution Group is pleased to announce the immediate availability of Service Release 4 for Open Text Document Server 8.3, Alchemy Edition. With this latest release, new Document Server features include:
In addition, customer reported defects have been fixed as part of this service pack. Please see the Read Me file with the download for details. November 1, 2009 - Dialogic Fax Upgrade Promotion Effective now through December 31st 2009, Dialogic is offering a $100 per port rebate on the trade-in of legacy Dialogic (Brooktrout) Fax Boards toward the purchase of new Dialogic Fax Products & Technology, such as TR1034 Series Fax Boards, TEC Board Expansions & SR-140 FoIP Technology. Don’t have VoIP but still want to take advantage of FoIP? No problem, Dialogic offers “Media Gateways” that you can utilize to obtain FoIP in your environment and depending on the gateway you choose, your trade-in might qualify for a higher rebate! For complete program Terms & Conditions and a list of qualifying products, please visit https://www.dialogic.com/landing/fax-upgrade.htm. October 29, 2009 - Open Text Fax Server 9.4 Service Release 5 Now Available Open Text has announced the release of Service Release 5 for the Open Text Fax Server, RightFax Edition 9.4. Download it now from the OTEX Knowledge Center! October 28, 2009 - Follow Satori Solutions on Twitter Satori Solutions is now part of the Twitter community! Follow us here: October 28, 2009 - Follow Satori Solutions on Facebook Satori Solutions is now part of the Facebook community! Follow us here: October 27, 2009 - Satori Solutions Attends Open Text Content World 2009 in Orlando Florida Satori Solutions just returned from this year's Open Text Conent World in Orlando Florida. We participated in a number of forums and sessions to learn about the future road maps for the Open Text Fax Server, RightFax Edition and Open Text Document Server, Alchemy Edition. Included were Fax Server's upcoming support for Exchange 2010, Windows Server 2008 x64, Windows 7 and more! In addition, we gained more valuable information on the continuing trends towards FoIP, Virtualization & High Availability Architectures, as well as previews of upcoming Media Gateway and Fax Appliance offerings from Open Text. Please Contact Us directly for more detail on any of these topics! October 26, 2009 - RightFax Integrates Directly with Oracle BI Publisher via a New Integration Module Input BI Publisher Delivery Manager can now make use of Open Text Fax Server, RightFax Edition's XML interface to submit a fax job and to query the status of the job. These XML requests and responses are transmitted over HTTP/S. Fax Server can convert the XML request into FCL (Facsimile Command Language) on the server side. Using this new integration, you do not have to worry about embedding FCL code on client (BI Publisher) side anymore. Fax Server supports PDF, Postscript and PCL documents and may also support Microsoft Office documents depending on its Server configuration. October 1, 2009 - Satori Begins Offering Unsolicited (Junk / Spam) Fax Advertising Recovery Services Satori has recently partnered with an organization that specializes in the legal recovery of damages and costs resulting from Unsolicited Fax Advertising in Colorado. Injunctions against illegal fax advertising can also be obtained. These services can now be extended to your organization with no up front out-of-pocket costs to your organization. The goal of these services is to not only reduce future violations targeted toward your company, but to recover costs resulting from past violations. While the recovery of costs from a single fax page may be fairly minimal, the accumulation of tens, hundreds or thousands of violations from a single unlawful advertiser can be significant. Read more about Junk Fax Recovery. July 1, 2009 - Satori Becomes Open Text Authorized Support Provider We are proud to announce that Open Text (formerly Captaris) has chosen Satori Solutions, LLC as a member of their exclusive Authorized Support Provider (ASP) program. This program enables Satori to function as an Authorized Support Center and our customer’s first line of Open Text Fax Server (RightFax Edition) Technical Support. Backed by Open Text, this program now enables our customers to obtain a premium enhanced level of support from the organization that installed and configured their system due to the familiarity with their IT infrastructure, environment, business needs, processes and their respective critical service levels. May 29, 2009 - Satori Becomes ABBYY Partner We are proud to announce that Satori Solutions, LLC has become an ABBYY Partner. ABBYY is a leading provider of document conversion, data capture and linguistic software. The key areas of ABBYY's research and development include document recognition technologies and applied linguistics. ABBYY's recognition technologies and products help people manage the increasing amount of information delivering powerful instruments which enable them to: unlock information from paper and images, automatically acquire data, and process and store valuable information. Using recognition and data capture products, people save money and effort typically spent on data entry, and benefit from the ability to access information in new, more efficient ways. Their linguistic products help break down language barriers, facilitating easier and clearer communication. December 8, 2008 - Open Text Introduces New Fax Server Release Open Text Corporation (NASDAQ: OTEX, TSX: OTC), a global leader in enterprise content management (ECM), today announced a new release of Open Text Fax Server, the latest version of Open Text s market-leading electronic fax and document delivery software, with new features designed to help customers lower installation and ongoing maintenance costs. The company also announced an update to Open Text Fax Server Connector for Microsoft Office SharePoint Server 2007, a comprehensive document capture and delivery solution for SharePoint. The products, which were previously marketed by Captaris under the RightFax name, are the first new versions to come out since Open Text s acquisition of Captaris. October 31, 2008 - Open Text and Captaris Merger Completed Open Text Corporation (NASDAQ: OTEX, TSX: OTC) a global leader in Enterprise Content Management (ECM), and Captaris, Inc. (NASDAQ: CAPA), a leading provider of software products that automate document-centric processes, today announced the completion of the merger of Captaris with a wholly-owned subsidiary of Open Text Inc. The merger was approved by the shareholders of Captaris at a special meeting held earlier today. As a result of the merger, Captaris became a privately-held company, wholly-owned by Open Text and its subsidiaries. “With the merger now complete, we are in an excellent position to take advantage of the opportunities that lie before us as a combined company,” said John Shackleton, President and Chief Executive Officer at Open Text. “Captaris strengthens our position as the ECM market’s independent leader and broadens the suite of solutions we offer that integrate with SAP, Microsoft and Oracle, our three strategic partners.” Shares of Captaris’s common stock, which prior to the merger traded on the Nasdaq Global Market under the symbol “CAPA,” are in the process of being delisted from trading. |
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