Support

A number of our clients are satisfied receiving support directly from the software developer.  However, many prefer to purchase support plans from Satori Solutions. Why? Because in order for us to design your system, install it and train you on it, we have to understand your IT environment and your business processes.  This understanding along with our knowledge of what features of the solution you've chosen to deploy enables us to solve problems far more quickly than the software developer.

Satori Solutions Premium PLUS Support

This plan is designed for clients who can address technical support issues during regular business hours. It includes unlimited telephone, e-mail, Web and Satori Remote Assist sessions during Standard Business Hours (Mountain Time). Satori Remote Assist (SRA) enables us to connect to the application via the Web just as if we were on-site, sitting at the console. This method allows our technicians to identify and resolve problems much faster than telephone-only support. It's particularly effective in those rare "production down" situations or when the primary System Administrator is not available and we're working with a client contact who has virtually no knowledge of the system.

Satori Solutions 7x24 Premium PLUS Support

This plan is designed for clients with mission-critical system installations who may need access to technical support 7 days a week, 24 hours per day. This plan includes unlimited telephone, e-mail, Web and Satori Remote Assist sessions.

On-Site and Satori Remote Assist Supplemental Support

Even if a customer chooses support from the developer, we provide supplemental on-site and SRA support. On-site support is billed in half-day and full-day increments and Satori Remote Assist support is billed in one-hour increments.

The complete Terms and Conditions of the support plans offered by Satori Solutions, LLC can be found here.